We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.

We offer a FREE pre-paid returns service on UK orders through Royal Mail for damaged or faulty items. Where an item is unwanted the customer is to incur all return postage costs. 

If you are returning from outside of the UK, you will need to cover the cost of return shipping.

How to return - UK

Step 1

Contact Customer Service if you wish to arrange an exchange. For a return, there's no need to get in touch.

Step 2

Pack up your return in the original Eco Beauty packaging (or equivalent) to ensure adequate protection in transit.

Step 3

Attach the pre-printed address label to your package, from the shipping document that came with your order.

Step 4

Take it to your nearest Post Office to use our FREE returns service. Please request a 'proof of postage' receipt and keep it safe until we have confirmed that your returns have arrived.

Contact us

How to return - International

Step 1

Contact Customer Service if you wish to arrange an exchange. For a return, there's no need to get in touch.

Contact us

Step 2

Pack up your return in the original Eco Beauty packaging (or equivalent) to ensure adequate protection in transit.

Step 3

Attach the pre-printed address label to your package, from the shipping document that came with your order.

Step 4

Please request a 'proof of postage' receipt from your chosen shipping provider, and keep it safe until we have confirmed that your returns have arrived.

Receiving Your Refund

Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.

Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.

If your card has expired since placing the order, please contact Customer Service to make alternative arrangements.

If you paid using Klarna, as soon as Eco Beauty have processed your return you will receive an updated invoice from Klarna. You should then receive your refund (via Klarna) within 5-10 working days to your chosen account.

If you have any questions regarding your Klarna account, you can contact Klarna’s Customer Service team directly.